Purpose

The Market Manager for the Los Angeles, CA (North) territory manages the DolEx/Quisqueyana agent network within assigned geography, as set by Senior Management. The Market Manager's main objective is to grow the remittance transaction business through adding & cultivating agents (in targeted cities, towns, and zip codes) and increasing same-store sales to meet/exceed the specific territory agent and transaction goals.

Job Duties

• Drive revenue and ensure financial goals are met for the store
• Manages existing agent network to increase same store sales and reduce agent “churn”
• Sign, activate and train new agent locations in key cities, towns, and zip code areas.
• Overall management of assigned territory performance on key metrics (transactions, agent mix and other products/services)
• Analyzes company and market data to reinforce or correct market and/or agency performance trends & capitalize on Market opportunities.
• Routine sales calls on agent decision-makers, which is based on the size and potential of agents business to create leveraged relationships
• Ensures Marketing plans are executed at retail and develops self/agent conceived plans to support transaction growth.
• Supports all related departments at Headquarters to ensure that agents comply with policies and procedures in service, accounting and    compliance.
• Secures category & competitive market information in a timely fashion (i.e., weekly FX information, specific country competitive pricing).
• Ensures all company property is used in a reasonable &professional manner, ensuring all maintenance schedules are adhered to.

Qualifications

• Minimum of 3 years exp. in the Money Transfer /Financial Services Retail Industry
• Minimum of 3 years outside sales experience
• Technical Skills – PC’s at retail
• Bilingual (English/Spanish)
• PC Skills (email, Microsoft Office)
• Self-motivated
• Team Player
• Strong Organizational, Planning and Communication Skills

DolEx Dollar Express, Inc. is an equal opportunity employer committed to a diverse and inclusive work environment.  

Dolex is hiring full-time Sales Associate candidates.

We want candidates who enjoy working with the public, promoting and selling financial products and services such as money transfers, money orders, personal loans, and check cashing, among other products. This is an excellent opportunity for candidates interested in learning and having experience in the financial industry or those who enjoy meeting people from different countries and cultures while offering high-demand products.

If you enjoy working in an office environment and offer financial solutions to a diverse clientele while earning a base salary plus commissions, DolEx has the perfect opportunity for you!

What we Offer:

• $1000 Hiring bonus and $750 Retention bonus
• Hourly rate plus commission plan
• Daily Pay option
• Premium Pay on certain holidays
• Holiday and Sick Pay
• Flexible Schedule
• Paid training
• Office Environment
• Life, Medical, and Vision Insurance
• 401k

What we are looking for :

• Customer Service Experience
• Sales Experience
• Fluent Spanish
• Cash handling experience
• PC knowledge
• Dynamic personality, sales-oriented
• High School graduate
• Authorized to work in the US

DolEx Dollar Express, Inc. is an equal opportunity employer committed to a diverse and inclusive work environment.

Clerical
Requisition ID: 1927

Purpose

The Branch Supervisor is responsible for all sales and operating related efforts, in overseeing, coordinating, supervising and auditing all activities involved in the sales and operating the branch stores in an assigned area.

Job Duties

• Consistently communicating and implementing DolEx’s Sales goals, values, strategies and policies to Sales Associates & All direct reports.
• Meet monthly sales targets and review sales quotas reports as outlined in the store budgets and ensure that all objectives have been communicated to the Sales Associates
• Monitoring controllable expenses such as hours of operations, overtime, cash processes and supplies and initiate corrective actions as necessary.
• Maintaining proper store physical appearance, including signage and lighting.
• Ensure store safety and security procedures are followed.
• Manage activities of staff (i.e., hires, trains, appraises, rewards, motivates, disciplines).
• Ensure adherence to the new hire training standards for Sales Associates.
• Ensure that Sales Associates maintain and exceed customer service standards.
• Demonstrate sound judgment and constant communications with subordinates, recognizing individual differences and abilities, in order to build solid teams in all locations.
• Work closely with Human Resources to administer disciplinary actions according to established guidelines and counsel of Human Resources.
• Accessibility and constant communication with management personnel via smart/cell phone, PDA and computer/laptop to respond to questions and/or emergencies in a timely manner.
• Visit stores weekly and completes the onsite survey and the AML Branch Audit forms.
• Fill in for Sales Associates work vacancies when necessary.
• Overseeing monthly inventory of supplies at each branch
• Trouble shooting branch issues, including customer concerns, systems problems & other needs
• Secures complete competitive information (market pricing/ fees and foreign exchange rates) two times per week per branch or as assigned by their RD / RVP
• Create reports as required
• Other duties as assigned

Qualifications:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education and Experience

• High School diploma or above. Associates Degree preferred
• Two (2) to three (3) years of proven track record of supervisor experience and of managing employees as well as previous proven sales experience in a fast paced environment and comfortable with numbers and sales reports

Language Skills

• Ability to speak effectively in an engaging and professional manner both in English and Spanish required.

Other Skills:

• Excellent communication and writing skills to communicate clear expectations to employees and customers.
• Customer service oriented
• Ability to inspire, motivate, coach and lead effectively to meet corporate expectations.
• Must be team oriented with experience in team building, team participation and/or team contribution to create and maintain the corporate culture
• Ability to multi task and to adapt to change and unexpected situations
• Ability to follow all company policies and procedures as well as internal departmental procedures to ensure consistency.
• Conflict Resolution

Working Hours:

• Hours may vary and will require evening and weekend work depending on business needs.

Additional Requirements:

This position requires a valid license to operate a motor vehicle and the person in this position is required to maintain a good driving record as deemed appropriate by liability insurance carriers.

Driving

Requires driving long distances to supervise area stores.

Knowledge of:

• MS Office Suite including Word, Excel and PowerPoint, Outlook

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing the duties of this job, the employee is regularly required to talk and/or hear and to use hands to finger, handle, or feel. The employee is frequently required to stand, walk, sit and reach with hands and arms. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 30 pounds. Specific vision abilities, required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Employee is required to travel extensively by automobile and is exposed to outside weather conditions during travel.